Description
SupportYourApp is hiring a T3 Support Engineer to investigate and troubleshoot escalated backend, database, and cross-system integration issues; reproduce bugs across web consoles, mobile apps, and APIs; analyze logs and metrics; query production databases; implement low-risk fixes; escalate complex issues; track incidents; and maintain runbooks and knowledge bases. The role requires strong English, technical support or SRE experience, SQL, customer-facing experience, PHP or JavaScript/TypeScript, cloud, error-tracking, and monitoring skills, and offers a fixed Monday–Friday schedule from 10:30 PM to 7 AM GMT+10 with remote work from the European Union.
