Description
Thompson Madrid is hiring a Team Leader for its hotel reception department. The role involves guest registration, follow-up and resolution of guest issues, monitoring queue rooms and late check-outs, closing the team’s cash registers, preparing work reports, supporting internal audits, and performing reception duties as needed. The position requires progressive reception experience of at least two years or Team Leader/Supervisor experience of at least one year, CRM Opera proficiency, team leadership, attention to detail, availability for shifts including night work, and a high level of English; a third language is valued. Benefits include training, mobility opportunities, free nights at Hyatt hotels, Wellhub wellness support, and other employee discounts.
