Description
The FOS provides front-line customer support by handling inquiries through phone, email, and chat; collaborating with the CCE team on complaints; managing collections and overdue payments; maintaining interaction records; escalating issues; and following data-privacy and company procedures. The role requires a high school diploma or equivalent, at least two years of customer-support or similar experience, strong communication and problem-solving skills, CRM proficiency, and the ability to manage a high volume of tasks.
