Description
The FOS provides front-line customer support by handling inquiries through phone, email, and chat; collaborating with the CCE team to resolve complaints; managing collections and overdue-payment follow-ups; maintaining interaction records; escalating issues; and ensuring compliance with data-privacy and security policies. The role requires a high school diploma or equivalent, at least two years of customer-support or similar experience, strong communication and problem-solving skills, CRM proficiency, and the ability to manage a high volume of tasks.
