Description
Lightfield is hiring a founding Customer Success Manager to own high-growth startup accounts from onboarding through expansion. The role involves migrating customers onto the self-configuring CRM, building workflows and automations, driving adoption, identifying expansion opportunities, and owning retention and net revenue retention. The manager will work directly with founders and VPs, collaborate with sales, product, and engineering, and report to the Head of Customer Success. The position requires at least four years of experience in customer success, account management, or solutions consulting at a technical B2B product, along with a track record of onboarding, expansion, automation, and turnaround work.
