Description
Airwallex is hiring an Enterprise Customer Success Manager to join the founding EMEA Enterprise Customer Success team and help build its processes, playbooks, and operating model. The role owns post-sale relationships for strategic embedded-finance customers, manages implementation, go-live, adoption, expansion, and renewal, leads complex onboarding, coordinates cross-functional resolution of customer issues, monitors adoption and service metrics, and projects the rollout of new products and capabilities. The position is based in London with a hybrid arrangement requiring three days per week in the Wells & More office.
