Description
Chatbase is hiring an AI Customer Success Manager to own the customer journey for enterprise customers, from onboarding and agent launch through optimization, renewal, and expansion. The role combines customer success, product thinking, and hands-on AI agent development, including configuring and testing agents, reviewing conversations, improving agent performance, managing Net Revenue Retention, and identifying new use cases. Candidates should have at least two years of experience in customer-facing roles, a track record of growing and retaining customer relationships, and comfort with agents, APIs, integrations, and business workflows. The position is in-office five days per week in downtown Toronto and offers uncapped commissions and early equity.
