Description
Cranston is hiring a Generalist Customer Success & Implementation Lead to work directly with founders and accounting firms adopting its AI tax-preparation and review software. The role owns customer outcomes, guides firms through product adoption, troubleshoots issues, builds trust, identifies product improvements, and develops operational processes. It is an in-person position in Cranston or San Francisco, with a $160,000–$190,000 base salary plus equity, and seeks a generalist with strong execution, problem-solving, communication, and customer-facing skills; prior customer success, implementation, or tax experience is not required.
