Summary from listing
The Fraud Officer provides high-quality processing and customer service in a call centre, handling customer calls, resolving queries and issues, conducting research and follow-up, and directing customers to the appropriate departments. The role is accountable for meeting productivity, contact rate, average handling time, case and call quality, and complaint-related KPIs, while following compliance, internal control, and operational procedures. A diploma or degree in any discipline or relevant work experience is required, along with fluent English, basic computer knowledge, shift flexibility, and strong communication skills.
