Description
The role reviews customer accounts across identity verification, sanctions, disputes, chargebacks, abuse, and fraud; documents findings in case-management systems; switches between workflows and queues; and makes independent recommendations for resolving consumer and merchant issues. It requires fluency in Japanese, business-level English, and payment-industry experience, along with 2 years of relevant work experience. The position is part of PayPal’s Paidy subsidiary and follows a balanced hybrid model with three office days and two flexible work days.
