Description
The Fraud Operations Lead for the ID theft team will handle customer calls, collect and analyze data and documentation, respond to escalated inquiries, prevent fraud-related losses, and mentor colleagues. The role requires a high school diploma or equivalent, at least two years of banking experience, strong customer service and analytical skills, and proficiency with PC and Microsoft Office. It is a 40-hour Monday-Friday schedule with four days in the office at either the Pittsburgh, Pennsylvania or Johnston, Rhode Island location and one day from home.
