Description
CXG is hiring a freelance Customer Experience Trainer in Australia to train frontline retail teams in luxury beauty, luxury watch, and fine jewellery sectors. The role involves assessing client learning needs, collaborating with project managers, delivering in-person and online workshops and coaching, creating interactive training content, coaching staff on service behaviors and luxury selling, adapting materials to Australian cities, and providing post-training support. Candidates need at least five years of experience in service excellence, customer experience, or learning and development, along with proven on-ground training experience in luxury retail and expertise in coaching, retail team management, luxury service, clienteling, emotional intelligence, and brand storytelling.
