Description
Percepta is hiring a French Bilingual Customer Experience Specialist to provide multilingual customer support for automotive sales, products, services, and dealership interactions. The role handles inbound and outbound phone calls, emails, and chats; provides vehicle and service information; resolves customer concerns using available resources and customer satisfaction tools; documents interactions; coordinates with dealers and internal teams; and supports marketing and sales projects. It requires a high school diploma, at least two years of relevant customer-facing experience, fluent written and spoken English and French, strong communication and organizational skills, and typing at 30 words per minute or more. The posting lists remote work and benefits including health, dental, vision, and life insurance.
