Description
The Front Desk Agent will serve as the primary guest-contact point at Mondrian Mexico City Condesa, delivering personalized luxury hospitality through check-in and check-out, guest requests, feedback resolution, reservations, billing, room changes, and coordination with hotel departments. The role requires knowledge of hotel operations, Opera Cloud PMS, fluent English and Spanish, strong communication and problem-solving skills, and availability for rotating shifts, weekends, and holidays.
