Description
The Front Desk Agent supports hotel guests throughout check-in, stay, and check-out by verifying reservations and payment details, processing guest accounts, managing cash and keys, posting charges, resolving concerns, promoting upgrades and amenities, and coordinating efficient front desk operations. The role requires strong customer service, communication, organization, attention to detail, problem-solving, multitasking, and familiarity with Marriott property management systems, particularly Lightspeed. Front Office or Rooms Division experience is preferred, and related post-secondary education is an asset.
