Description
The Front Desk Agent will welcome guests, manage check-ins and check-outs, handle inquiries and reservations, assign rooms, process payments, balance accounts, recommend hotel services and local attractions, and collaborate with other departments. The role requires a warm, welcoming demeanor, strong communication and interpersonal skills, problem-solving ability, multitasking, basic computer skills, and familiarity with hotel management software; hospitality or customer-service experience is a plus.
