Description
The Front Desk Associate handles guest check-ins and check-outs, assigns rooms, issues and activates room keys, processes payments and cash, resolves late or disputed charges, answers guest calls and requests, coordinates with housekeeping, provides directions and local information, runs arrival and departure reports, and completes cashier and closing reports. The role also follows safety and security procedures, maintains professional appearance and confidentiality, and may require standing, sitting, or walking for extended periods and lifting objects weighing 10 pounds or less.
