Description
The Front Desk Agent is responsible for courteous and efficient hotel guest check-in and check-out, payment collection, reservations, guest requests, communications, and daily front-desk operations. The role requires a high school diploma or equivalent, preferably 1–2 years of hotel or related experience and customer service experience, plus proficiency with office equipment, Microsoft Office, hotel property-management systems, basic arithmetic, and guest-service procedures. It involves standing or walking for extended periods, variable schedules and work conditions, and handling guest, payment, privacy, emergency, and VIP procedures.
