Description
The Front Desk Agent provides five-star welcome and departure experiences, handles check-ins and check-outs, sets up guest accounts, blocks rooms, prepares key packets, communicates guest information, settles folios, resolves issues, and coordinates with hotel departments. The role requires clear communication, computer accuracy, attention to detail, organization, decision-making, and the ability to work under pressure; previous customer service experience is required, while hotel front desk, cashiering, foreign-language, and guest-relations experience are preferred.
