Description
The Front Desk Agent provides welcoming guest service from arrival through departure, handling check-in and check-out, reservations, billing, payments, guest requests, and information about hotel services and local attractions. The role requires strong communication, attention to detail, multitasking, and the ability to remain composed in a fast-paced environment; previous customer service or hospitality experience and hotel management-system experience are preferred. Benefits include medical, dental, vision, disability, and life insurance, a 401(k) match, paid holidays, paid time off, and an employee assistance program.
