Description
The Front Desk Agent greets and assists hotel guests with check-in, room assignments, special requests, billing, reservations, and checkout issues. The role operates Agilysys and SpaSoft, handles guest communications and requests, manages cash and supplies, responds to emergencies, and coordinates with other departments. It requires previous guest-service experience, a high school diploma or equivalent, and preferably two years of college; the schedule includes day and night shifts, weekends, and holidays.
