Description
The Mercure Jakarta Gatot Subroto is hiring a Front Desk Agent fluent in Mandarin to join its Front Office team. The role welcomes and assists guests, processes check-in and check-out, handles reservations and payments, responds to complaints, coordinates with hotel departments, maintains guest records in the Property Management System, and provides personalized service to VIP guests. The position requires strong communication, customer service, problem-solving, organizational, and detail-oriented skills, along with willingness to work shifts, weekends, and public holidays.
