Description
The Front Desk Associate handles guest check-ins and check-outs, room reservations, requests, changes, cancellations, payments, billing adjustments, key activation, and daily reports. The role also provides guest information and directions, manages wake-up calls, processes cash and payment adjustments, and coordinates with security and other departments. It requires professional communication, adherence to company policies, confidentiality, and the ability to stand, sit, or walk for extended periods.
