Description
The Front Desk Lead leads daily front-office operations in an orthopaedic clinic, coaching and supervising Front Desk Receptionists, managing staffing and scheduling, supporting patient service and workflow, overseeing collections and office organization, and ensuring HIPAA and organizational compliance. The role requires a high school diploma or GED, at least two years of customer service experience, and preferably one year of medical office or healthcare experience, leadership experience, Microsoft Office and EHR proficiency, and strong communication and conflict-resolution skills.
