Description
The Assistant Front Office Manager assists the Front Office Manager in administering front-office operations and supervising Bell/Door Staff, Switchboard, and Guest Services/Front Desk personnel. The role manages daily check-in and check-out processes, staffing, guest complaints, customer satisfaction, revenue and occupancy procedures, policy compliance, employee coaching, hiring support, and departmental meetings. Candidates need either a high school diploma or GED with two years of guest services, front desk, or related experience, or a two-year degree in hotel and restaurant management, hospitality, business administration, or a related major with no work experience required.
