Description
The Guest Service Manager will lead the day-to-day operations of the Front Office Department, including the command center, front desk, bell services, and valet team. The role coaches and trains associates, maintains guest-service standards, manages schedules and departmental meetings, monitors arrivals and departures, supports incentive programs, and ensures safe and compliant work practices. The position requires strong leadership, communication, organizational, and supervisory skills, along with previous experience in a similar role and familiarity with the Whistler area; Galaxy UX, Lightspeed, GXP, and MICROS experience is an asset.
