Front Desk Supervisor at ARC Hotel Washington DC, Series by Marriott

The Front Desk Supervisor oversees front desk staff and daily front-office operations in a hospitality environment. Responsibilities include managing guest check-in and check-out, handling inquiries and complaints, maintaining guest confidentiality, coordinating with housekeeping and room service, training new employees, monitoring operations, and preparing reports. The role requires a high school diploma or equivalent, at least two years of front-desk or guest-service experience, proficiency with Opera or similar property management systems, and strong communication and problem-solving skills; supervisory experience and hospitality certifications are preferred.