Description
The Front Desk Supervisor leads front-desk operations, guest services, reservations, night audit, and PBX activities while maintaining hotel standards and guest satisfaction. The role includes managing staff performance, handling cash and ledger accounts, serving as Manager-on-Duty, covering shifts, and responding to emergencies. It requires leadership and supervisory experience, weekend and holiday availability, and a primary schedule of 3 p.m.–11 p.m. and 11 a.m.–7 p.m.
