Description
The Frontline Support role provides first-level technical support to end users and Superloop SC network customers, troubleshooting network connectivity, authentication, device applications, vendor equipment, Wi-Fi, and converged-network issues. The role manages support requests, incidents, outages, SLAs, documentation, and staff training, while accommodating evening, weekend, and holiday shifts. It requires general networking or IT experience, strong customer service, troubleshooting, communication, and problem-solving skills, with a hybrid arrangement of three office days and two home days.
