Description
Varonis is hiring a Front Line Support Representative in Phoenix, Arizona to provide first-touch technical support for IT professionals worldwide. The role involves resolving technical issues, educating administrators and users, responding to inquiries within an hour, conducting remote troubleshooting and configuration sessions, and collaborating with internal business partners. Candidates need at least four years of customer-service experience, basic Windows and internet skills, strong communication abilities, and the ability to learn quickly; prior IT experience is not required, while Microsoft, networking, SQL, and storage knowledge are advantageous. The position includes three months of hands-on technical training, with continued employment contingent on demonstrating mastery.
