Description
The Front Desk Agent welcomes guests, handles check-ins, check-outs, reservations, calls, bookings, inquiries, payments, and records; provides concierge services; resolves guest concerns; collaborates with other departments; and maintains an organized front desk. The role requires a service-first attitude, communication and multitasking skills, basic computer skills, First Aid/CPR certification or willingness to obtain it, physical ability to stand and lift up to 20 pounds, and availability for weekends, evenings, and holidays.
