Description
The role manages and supervises front-desk, concierge, guest-services, owner-relations, and front-office operations at The Islands of Islamorada, a luxury boutique resort in the Florida Keys. Responsibilities include reservations, billing, guest and owner service, VIP and loyalty programs, staff recruitment and training, scheduling, PMS oversight, compliance, performance metrics, and coordination with housekeeping, engineering, food and beverage, and marina teams. The position requires 4–6 years of progressive hotel or resort front-office or guest-relations experience, including 2–3 years in a supervisory or managerial capacity, and offers medical, dental, vision, ancillary benefits, professional development, and employee meal discounts.
