Description
Kimpton Charlotte Square is hiring a Front Office Manager to lead Guest Services Managers, Front Office Receptionists, and Nights Team Members. The role involves team coaching and development, rota creation, service recovery, loyalty-program support, guest experience improvement, and working across day, night, evening, weekend, and bank-holiday shifts. Candidates need at least two years of front-office duty management or team leadership experience in a property of similar size and standard, experience with complex service recoveries, and a record of working with loyalty schemes; hotel systems and Opera experience are advantageous. The position pays £37,492.00 and includes hotel and employee benefits.
