Description
The Front Office Department Head leads Bell Staff, switchboard operations, guest services, front desk, and retail or gift-shop operations as applicable. The role manages day-to-day front-office operations, staffing, budgets, policies, guest satisfaction, employee performance, coaching, hiring, and disciplinary procedures while driving financial results. Candidates need a high school diploma or GED with four years of guest-services or front-desk experience, or a two-year degree in a hospitality-related field with two years of relevant experience.
