Description
The Front Office Department Head leads Bell Staff, switchboard operations, guest services, front desk, and retail or gift-shop operations as applicable. The role manages day-to-day front office operations, staffing, budgets, policies, guest satisfaction, employee performance, coaching, hiring, and disciplinary procedures, while driving financial results and operational standards. Candidates need a high school diploma or GED with four years of guest services, front desk, or related experience, or a two-year degree in hospitality or a related field with two years of relevant experience.
