Description
The Front Office Department Head leads Bell Staff, switchboard operations, guest services, front desk, and retail or gift-shop functions as applicable. The role manages day-to-day front office operations, staffing, budgets, policies, guest satisfaction, employee performance, coaching, hiring, and disciplinary procedures while driving financial results. Candidates need a high school diploma or GED with four years of guest services or front desk experience, or a two-year degree in a hospitality or related field with two years of experience.
