Description
The Front Office Supervisor oversees front-desk operations during the PM shift, supervises and coaches Front Desk Agents, manages check-in and check-out procedures, room inventory, guest complaints, billing adjustments, safety and security, and shift handoffs to Night Audit. The role also supports team performance, scheduling, training, upselling, and compliance with hotel standards. It requires 2–3 years of front office or hotel operations experience, supervisory experience is preferred, and the ability to work evenings, weekends, and holidays.
