Description
The Front Office Supervisor leads and supports the Front Desk and Concierge teams at Massanutten Resort, directing daily operations, coaching associates, resolving guest complaints, reconciling cash deposits, analyzing frontline performance, and serving as a liaison between management and staff. The role is full-time, varies between 30 and 39 hours per week, and pays $15.00 per hour. Applicants must have customer-service experience, general computer skills, a high school diploma or equivalent, and be at least 18 years old; supervisory experience, hotel CRM/PMS/POS experience, and a valid driver’s license are preferred. Applications were accepted until 2:00 PM on Friday, October 30.
