Description
The Front Office Manager acts as the on-duty manager, supporting the Front Office Manager and Director of Front Office during shifts. The role resolves guest complaints, coordinates with other hotel departments, anticipates guest needs, maintains cleanliness and safety standards, and ensures clear communication within the department. It requires a high school diploma or equivalent, computer and office-application proficiency, strong communication and decision-making skills, reliability, attention to detail, professional guest and coworker communication, reliable transportation, and the ability to work a flexible schedule including evenings, weekends, and holidays.
