Description
ICAP Employment Solutions is hiring Technical Customer Support Staff to provide technical support for a leading telecommunications provider. The role involves handling incoming calls and other communication channels, troubleshooting network and equipment issues, diagnosing connectivity and routing problems, guiding customers through service restoration, managing incidents, and coordinating with escalation teams. The position requires prior technical support experience, knowledge of networking and connectivity, strong computer and troubleshooting skills, English proficiency, and a high school diploma. It offers full-time employment with a rolling eight-hour schedule, training, competitive compensation, and performance-based bonuses.
