Description
Miratech is hiring a Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions on the Genesys Cloud CX platform. The role involves translating business requirements into scalable and secure architectures, defining technical roadmaps, leading integrations with CRM, workforce management, and analytics systems, and mentoring engineering teams. Candidates need 7+ years of contact center technology experience, strong Genesys Cloud CX expertise, knowledge of omnichannel and AI/ML capabilities, API and microservices experience, and deep SIP infrastructure knowledge. The position offers remote work, health insurance, and a relocation program.
