Description
The employer is seeking a Genesys Cloud CX Support Engineer to support enterprise CCaaS environments. The role covers Genesys Cloud CX administration, IVR and call routing, user and queue management, platform monitoring, telephony troubleshooting, CRM integrations, incident and change management, and operational documentation. Candidates need Genesys Cloud CX administration experience, at least 2 years of experience according to the initial requirements, and 3+ years of experience according to the later summary; the posting also lists preferred cloud, API, and ITIL qualifications.
