Description
Miratech is seeking a Genesys Cloud CX Reporting SME to support a large-scale public sector contact centre modernization program. The role focuses on reporting, analytics, KPI definition, dashboard configuration, data exports and integrations, and advising stakeholders on reporting architecture, governance, and Genesys Cloud CX best practices. The position requires at least seven years of Genesys Cloud CX experience, hands-on reporting and analytics experience, contact centre KPI knowledge, stakeholder engagement, and advisory or SME experience on enterprise-scale implementations. The role offers remote work, health insurance, and a relocation program.
