Description
CPI Security is hiring a full-time Genesys Cloud Engineer to own and optimize its Genesys Cloud CX environment, with a primary focus on outbound dialer strategy, administration, performance, and optimization. The role partners with contact center leadership, Salesforce, business applications, analytics, IT, carriers, and vendors to support campaigns, routing, integrations, reporting, workforce management, AI capabilities, and incident response. It requires 5+ years of enterprise contact center or telecommunications experience and 3+ years of Genesys Cloud CX administration or engineering experience, with the position based in CPI Security’s headquarters in Charlotte, North Carolina.
