The Genesys Engage Engineer supports an enterprise customer's Genesys Engage environment before migration to Genesys Cloud. The role troubleshoots inbound and outbound voice services by analyzing logs across SIP, URS, ORS, IXN, Stat, and MCP; supports E-Services including email and chat, Client systems, and outbound campaigns; and resolves technical issues on both Linux and Windows platforms.
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technology industryCupertino, CA
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