The Genius role supports Apple customers in a retail store by troubleshooting and repairing Apple hardware and software, explaining repair and product options, resolving escalations, and mentoring team members. The position requires retail or sales experience, visual inspection and fine-motor skills, and experience troubleshooting hardware and software issues in a customer service environment; it may include nights, weekends, and public holidays.
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technology industryCupertino, CA
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