Geospatial Customer Service Manager at baesystems

Language

Compensation

$0/yr

Location: Riyadh, Riyadh
Type: Full-time
Level: not_specified

Description

The Geospatial Customer Service Manager at BAE Systems in Riyadh, Saudi Arabia, leads a team of customer service representatives to provide technical support for geospatial software and solutions. This role involves managing client relationships, resolving technical issues, developing procedures for issue resolution, collaborating with internal teams, staying updated on industry trends, creating documentation, and overseeing team performance to meet SLAs.

Required Skills

customer service management
leadership skills
communication and interpersonal skills
teamwork and collaboration skills
geospatial software and solutions
ESRI Technical Certification
ArcGIS

Additional Information

Required Previous Experiences: Extensive experience in customer service management or in a customer service-related role, with a preference for experience in the geospatial industry.
Preferred Qualifications: Professional certifications in Geospatial Technology (e.g., ESRI Technical Certification).
Strong leadership skills with the ability to lead a team.
Excellent communication and interpersonal skills to work effectively with clients, stakeholders, and team members.
Ability to prioritize and oversee multiple projects concurrently.
Proficiency with geospatial software and solutions, such as ESRI or ArcGIS.
Strong teamwork and collaboration skills.