Description
The role manages the recovery strategy for overdue education products across multiple programs, coordinates digital and partner-debt-collection operations, oversees judicialized accounts, manages external partners and SLAs, ensures compliance with Brazilian consumer and data-protection regulations, and leads teams of collection specialists and analysts. It requires consolidated debt-collection operations experience, digital collection and credit-recovery experience, advanced Excel, executive-reporting skills, performance and supplier-management knowledge, and familiarity with CDC and LGPD. Benefits include profit-sharing, flexible meal or food benefits, medical and dental coverage, and additional employee and family programs.
