Description
The Customer Support Specialist will serve as the first point of contact for customers, partners, and employees, supporting them through phone, email, and chat while resolving their needs and escalating complex or out-of-scope issues. The role requires fluency in English and German, prior customer-service experience, computer literacy, strong soft skills, emotional intelligence, and strategic problem-solving. Benefits include additional medical and dental insurance, a sports card discount, and corporate discounts and allowances.
