Description
The Service Desk Level 2 (L2) Agent provides advanced technical support for QSR technology environments, handling complex hardware, software, network, POS/KDS, and application issues; owning escalated incidents; performing root cause analysis; and contributing to knowledge and automation initiatives. The role requires 2–4 years of relevant technical support experience, strong German and English communication skills, and proficiency with networking, hardware, remote support, and enterprise applications. After a training period, the role offers full remote work, a monthly gross cafeteria salary of 44,200 HUF, a language allowance, shift bonuses, private health insurance after six months, and a home-office allowance.
